customer service Archives - Bartholomew Way Clinic https://bartholomewwayclinic.co.uk/tag/customer-service Chiropody | Podiatry | Physio | Orthotics | Footwear | Orthopaedic Shoe Modifications in Horsham West Sussex Fri, 20 Sep 2024 14:50:26 +0000 en-GB hourly 1 https://wordpress.org/?v=7.0 What does a chiropody appointment involve? https://bartholomewwayclinic.co.uk/what-does-a-chiropody-appointment-involve Sat, 12 Jan 2013 12:23:39 +0000 https://bartholomewwayclinic.co.uk/?p=886 The post What does a chiropody appointment involve? appeared first on Bartholomew Way Clinic.

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We are often asked…“What do you do in a foot appointment?”…Here is an answer we recently gave that covers a typical initial visit…

“A chiropody appointment will usually involve initial discussion of your medical history, medication & history of foot or lower limb problems.

We will undertake normal foot examination, and check foot and ankle pulses where appropriate.
If required, basic biomechanical assessment, neurological testing or doppler ultrasound (listening to the quality of bloodflow) would be done. We will also discuss any footwear issues you may be encountering.
Your feet are sprayed with a pre-operative disinfectant, nails cut and filed where necessary. Hard skin is reduced. If padding or strapping is required this will be applied. Then emollients are applied extensively.
We will discuss any continuing need for further appointments or discuss self care regimes and then conclude the appointment.
You will then be introduced to the reception staff who will take payment of fees, usually £54 for a standard appointment and any additional costs are discussed and agreed during the consultation.
If follow up appointments are required they  will then be booked. If we do not need to book any future appointments we will arrange reminder letters, SMS messages or emails for an appropriate interval.
Appointments are usually available within a week with any practitioner. Some practitioners do have a wait of 4+ weeks.

Take your first steps towards more comfortable feet… Call us today on 01403 276272

Or send us an email on our contact page here.

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]]> Lovely feedback on our customer service https://bartholomewwayclinic.co.uk/lovely-feedback-on-our-customer-service Sun, 10 Jul 2011 14:50:34 +0000 https://bartholomewwayclinic.co.uk/?p=530 We love to look after our customers, and it’s great to hear when we are achieving the service levels we aspire to. Mrs H wrote this about her experience of our orthotics refurbishment services this week: Message: For Martin Jenkins: thank you so very much for recovering my orthotics so quickly. They arrived back this morning and look absolutely splendid. I am most impressed with your quick turnaround and first class customer service. As requested, I will let you know if they start unravelling. With very many thanks again. Mrs H   Thanks Mrs H… and thanks to all of our customers for looking after us too!!

The post Lovely feedback on our customer service appeared first on Bartholomew Way Clinic.

]]> We love to look after our customers, and it’s great to hear when we are achieving the service levels we aspire to.

Mrs H wrote this about her experience of our orthotics refurbishment services this week:

Message:
For Martin Jenkins: thank you so very much for recovering my orthotics
so quickly. They arrived back this morning and look absolutely
splendid. I am most impressed with your quick turnaround and first
class customer service. As requested, I will let you know if they
start unravelling.

With very many thanks again.

Mrs H

 

Thanks Mrs H… and thanks to all of our customers for looking after us too!!

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